Terms & Conditions  

 

 Customer Charter

 

This what a client can expect from me.

 

1        I aim to offer the best possible instruction I can.

2        I agree to abide by the code of practice as laid down by the Driving Standards Agency.

3         will aim to provide a clean road-worthy vehicle for your lessons and test weather permitting.

4        The lessons will be door-to-door or from an agreed pick up point and last for at least one full hour. 

5         I do not smoke. I am only allow customers to smoke while they are not driving this will mean they have to leave my car to smoke so I can comply with the current legislations.

6         Lessons are available between 9.00am and 8.00pm Monday to Saturday

7        I offer a 1 pound discount to all students either Hospital or College Students

8        Intensive practical training can be available with a test at the end.  Depending on the client having completed the theory test before taking the practical test.

*    An assessment lesson will be required to determine how many hours are needed and training can be offered depending on being able to find mutually agreeable times within the limits required.

*    They take a Mock Test to prove there readiness for the Practical test.

*    I Agree the student is ready for the test.

9        All Students taking a Practical Test will need to prove to me their ability to pass the test by taking a Mock Test with me as the examiner.

10      I reserve the right to withhold my car for the test if after the Test has been Booked & I feel in my Professional Opinion the Client is not ready for the Test.  I agree to give at least 7 Days notice so a customer can rebook or move their test.

                                             

This is what I expect from a Client.

 

1        That they agree to give me 24 hours notice of cancellations or they pay for a lesson.

2                That they agree to be fit to drive when I pick them up from the arranged place and time.  If not then the lesson will be cancelled and they will have to pay for the lesson.

3        If there medical condition changes then they must inform me at there earliest convenience.

         Should there be a dispute that we cannot agree on then we will use the Driving Instructors Association as Arbitrator