Customer Charter
· I aim to offer the best possible instruction I can..
· I agree to abide by the code of practice as laid down by the Driving Standards Agency.
· I will aim to provide a clean road-worthy vehicle for your lessons and test weather permitting.
· The lessons will be door-to-door and last for at least one full hour.
· I do not smoke. I am only allow customers to smoke while they are not driving this will mean they have to leave my car to smoke so I can comply with the current legislations.
· Lessons are available between 9.00am and 8.00pm Monday to Saturday.
· Intensive practical training can be available with a test at the end. Depending on the client having completed the theory test before taking the practical test. –
o An assessment lesson will be required to determine how many hours are needed and training can be offered depending on being able to find mutually agreeable times within the limits required. Also having taken a Mock Test to prove there readiness for the Practical test & I Agree the student is ready for the test.
· All Students taking a Practical Test will need to prove to me their ability to pass the test by taking a Mock Test with me as the examiner.
This what a client can expect from me.
This is what I expect from a Client.
· That they agree to give me 24 hours notice of cancellations or they pay for a lesson.
· That they agree to be fit to drive when I pick them up from the arranged place and time. If not then the lesson will be cancelled and they will have to pay for the lesson.
Should there be a dispute that we cannot agree on then we will use the Driving Instructors Association as Arbitrator